Clinic Liaison

Department: Health Services | Reports to: Site Manager

About the Role

Under direct supervision of the Program Supervisor, the Clinic Liaison supports the Center’s mission by ensuring smooth operations at the front desk and across administrative functions. This role plays a key part in delivering welcoming, efficient, and culturally competent care to LGBTQ+ clients.

Responsibilities

• Adhere to and assist in implementing all business office procedures.
• Rotate monthly to all departmental stations, including front desk, medical records, and phones.
• Greet clients in person and by telephone, ensuring a welcoming, professional experience.
• Manage front-desk reception: patient check-in, appointment scheduling, and preliminary client assessments.
• Record client payments or co-pays, ensure accurate monetary transactions, and complete daily balancing and reconciliation.
• Maintain daily and monthly schedules for medical, mental health, and social services personnel.
• Verify client eligibility with insurance carriers, including completing Medi-Cal Treatment Authorization Requests (TARs).
• Maintain the medical records filing system: route charts, track records, file documents, and sort loose sheets.
• Process record requests from outside entities while maintaining confidentiality.
• Provide clinic phone coverage: schedule and cancel appointments, place reminder calls, and share general service information.
• Train and supervise clerical volunteers as needed.
• Perform daily administrative tasks such as word processing and general communications (voice, written, and electronic).
• Attend and actively participate in staff meetings and internal trainings.
• Support special projects and other duties as assigned.

Qualifications

• Knowledge of or experience working with the LGBTQ+ community and familiarity with LGBTQ+-relevant issues.
• Passion for the Center’s mission to improve the lives of LGBTQ+ people.
• At least one year of healthcare office experience preferred.
• Ability to work flexible hours, including Saturdays and evenings.
• Strong communication, organizational, and interpersonal skills with high attention to detail.
• Demonstrated ability to work as a team member in a high-volume client environment.
• Typing speed of at least 45 words per minute.
• Proficiency with word processing, spreadsheets, and internet tools.
• Strong customer service skills.
• Bilingual skills a plus (English/Spanish fluency preferred).
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expressions, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities.

Benefits

• Medical, dental, and vision insurance.
• Life and long-term disability insurance.
• Employee Assistance Program (EAP).
• 403(b) Retirement Plan.

Pay

$22.00–$23.16 per hour, plus a $1.75 per hour shift differential for hours worked between 6:00 PM and 6:00 AM.

Schedule

Monday–Tuesday: 10:00 AM–7:00 PM
Wednesday–Friday: 8:00 AM–5:00 PM

Status: 100% Full-Time, Non-Exempt, Union | Probation: 90 Days