Clinic Lead

About the role

The Clinic Lead at Mission Neko is responsible for leading a clinical team, managing a complex operation, and owning the member experience. This role requires a leader who can build and scale a clinic while ensuring clinical excellence.

Responsibilities

• Manage and develop Physicians and the Lead Operator through 1:1s, clinical observations, performance reviews, and day-to-day feedback.
• Lead clinical hiring in partnership with Talent Acquisition and own onboarding to ensure new team members reach strong performance quickly.
• Translate clinical and operational changes from leadership into how the clinic actually runs, including workflows, protocols, and day-to-day practice.
• Oversee the operational side of the clinic, including inventory, facilities, hospitality, scheduling, training, and tech issues, and partner with the Lead Operator and Workforce Scheduler to keep staffing covered and clinic flow smooth.
• Track and act on clinic metrics such as rebooking, CSAT, NPS, utilization, throughput, and partner with medical leadership to keep raising the quality of care.
• Own incident reporting, risk management, and member-concern resolution in partnership with Customer Care, and keep the clinic compliant with HIPAA, OSHA, and internal SOPs.

Requirements

• 5+ years of leadership experience in a clinical setting, including direct management of physicians or licensed clinicians.
• Experience in a high-growth, startup, or early-stage healthcare environment preferred.
• Active Basic Life Support (BLS) certification.

Qualifications

• Minimum requirements include a bachelor’s degree in healthcare-related field, active BLS certification, and 5+ years of leadership experience in a clinical setting.

Skills

• Strong leadership skills, particularly in clinical settings.
• Ability to translate clinical and operational changes into practical actions.
• Effective communication and collaboration skills.
• Experience with data analysis and metrics tracking.
• Ability to handle complex operations and maintain clinic flow.

Benefits

• Paid Time Off & Holidays
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Commuter Benefits
• Wellness Rewards Program
• Complimentary full Neko scan for you and eligible family members

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

The schedule is flexible and tailored to the needs of the clinic and the individual.

Benefits

• Comprehensive benefits package
• Flexible schedule
• Professional development opportunities

Contact

To apply, please visit our careers page or email us at [email protected]