Clinic Lead

Position Purpose

The Clinic Lead supports daily front- and back-office operations to ensure efficient patient flow and an exceptional patient experience. Reporting to the Clinic Supervisor, this role serves as a key resource for team members, reinforcing workflows, customer service standards, and operational efficiency while supporting compliance and accuracy.

What You Will Do

• Cook up front and back office activities, including scheduling, registration, and patient flow
• Monitor clinic operations and communicate delays or barriers to leadership
• Serve as a point of contact for operational questions and provide informal team guidance
• Reinforce customer service expectations and support service recovery efforts
• Aid with insurance verification and registration accuracy
• Maintain audit readiness and adherence to policies and procedures
• Identify trends in patient feedback and escalate concerns as appropriate

Minimum Qualifications

• A high school diploma or equivalent (Bachelor’s degree preferred)
• 1–2 years of experience in healthcare or customer service
• Knowledge of scheduling, registration, and insurance verification processes
• Ability to guide and support team members in a fast-paced environment
• Strong communication, organization, and problem-solving skills

Position Highlights and Benefits

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more)
• Opportunity to get paid daily – through DailyPay
• Paid holidays and generous Paid Time Off (PTO)
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Low-cost medical, dental, and vision insurance plans
• Enjoy lower-cost medical services when you visit facilities within the Trinity Health network
• Fast response interview times and job offers

Ministry/Facility Information

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.