Clinic Integration & Optimization Specialist - Central Administration

Epic Knowledge Coordination

Coordination of Epic knowledge, ensuring prime optimization through various Epic tools like reports, SmartPhrases/Lists, building templates, preference lists, in basket, and assisting with workflow improvements to achieve optimization and efficiency.

Supports Go-Lives and onboarding of various roles (MOA, clinical, and providers) by providing Epic, workflow, and training support.

Assists with Epic workflow optimization assessments and identifies recommendations for improvement while leveraging appropriate resources to enhance operational, provider, and clinical teammate efficiencies.

This includes but is not limited to check-in/check-out/rooming, and workflow best practices.

Customer Service

Demonstrates customer service qualities that instill confidence and build relationships. Mentors others on how to provide the highest level of customer service.

Effectively follows up and closes all issues assigned or identifies issues to management with recommendations on how to proceed.

Collaboration

Collaborates amongst various stakeholders across the organization including Physician and Operational leadership, Physician Compliance, Risk, Legal, Rev Cycle, ISD, CASI, and the OAC.

Other Information

Education Requirements: Associate’s or Bachelor's degree or health care licensure.

Licensure/Certification Requirements: Health care licensure is required if absence of an Associate’s or Bachelor's degree.

Professional Experience Requirements:

• If a Bachelor's degree: One (1) year of experience in clinic or healthcare experience. Ambulatory and Epic experience preferred.
• If an Associates Degree: Three (3) years of experience in clinic or healthcare experience. Ambulatory and Epic experience preferred.
• If a health care licensure: Prior clinic and/or inpatient experience required.

Knowledge/Skills/and Abilities Requirements:

• General clinical workflow knowledge, comfortable working in Epic in various roles (MOA, Referrals, Front Desk, Providers).
• Must possess strong Microsoft skills to include, but not limited to Outlook, PowerPoint, Word, Excel.

Job Details:

• Legal Employer: NCHEALTH
• Entity: UNC Health Medical Group
• Organization Unit: Central Administration
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $28.87 - $41.50 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Hybrid
• Work Schedule: Day
• Job Location: US:NC:Knightdale
• Exempt From Overtime: Exempt: Yes