Clinic Informaticist

About the role

The Clinic Informatics Specialist plays a critical role in supporting the effective use of the Electronic Health Record system within the orthopedic practice for the nursing and related clinical disciplines. This individual ensures the EHR is optimized for clinical workflows, supports documentation accuracy, and serves as a liaison between clinical staff, administrative teams, and technical support. The role is essential for maintaining compliance, improving efficiency, and enhancing patient care delivery.

Responsibilities

• Serve as the primary point of contact for clinical EHR-related issues, updates, and enhancements.
• Provide planning, training and ongoing support to physicians, APPs, nurses, and administrative staff on EHR functionality and best practices.
• Documents end-user issues, designs solutions for, and recommend steps to prevent recurrences to other analysts.
• Customize templates, order sets, and documentation workflows to align with orthopedic clinical needs.
• Monitor and test existing and proposed system performance and troubleshoot issues in collaboration with IT and EHR vendors.
• Support data integrity, reporting, and analytics for clinical and operational metrics.
• Provide clinical insights and data trends to support and inform a multitude of projects and initiatives across the organization.
• Uses the information gained to recommend scope for projects, optimization, and upgrades.
• Ensure compliance with HIPAA and other regulatory requirements related to electronic documentation.
• Participate in quality improvement initiatives and workflow redesign projects.
• Coverage with billing and coding teams to ensure documentation supports accurate reimbursement.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Educate and onboard physicians, providers, and clinical staff on Epic and other clinical tools.
• Support senior leadership on quality improvement and initiatives, as needed.

Requirements

• Bachelor’s degree in Nursing or 3+ years clinical experience with an EHR system (orthopedic preferred).
• Strong understanding of clinical workflows and documentation standards.
• Epic or EMR-training background strongly preferred.
• Excellent communication, problem-solving, and interpersonal abilities to communicate effectively, both verbally and in writing, with both internal and external stakeholders.
• Excellent organizational skills and attention to detail with the ability to manage multiple priorities with changing needs and deadlines.
• Able to train and support users with varying levels of technical proficiency.
• Knowledge of HIPAA, CMS documentation guidelines, and healthcare compliance standards.

Preferred Skills

• Experience with orthopedic-specific templates and workflows.
• Familiarity with clinical decision support tools and order sets.
• Ability to analyze and present data for operational improvement.
• Project management or change management experience.

Core Competencies

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Detail Oriented - Consistently checks and rechecks work product for accuracy; able to manage multiple tasks while accurately performing essential job functions; prepares accurate and thorough reports, emails, and data as required by the position.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Confidentiality - Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Adheres to HIPAA guidelines.

Physical Requirements

• The work environment is the typical office environment.
• The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours per day.
• The employee frequently is required to talk or hear.
• The employee will frequently use Dictaphone equipment with audio capability for up to 8 hours a day.
• The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 10 pounds and should do so in a sound and safe manner.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retail Savings and Profit Sharing Plan Participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual Merit Increases

Core Competencies

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Detail Oriented - Consistently checks and rechecks work product for accuracy; able to manage multiple tasks while accurately performing essential job functions; prepares accurate and thorough reports, emails, and data as required by the position.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Confidentiality - Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Adheres to HIPAA guidelines.

Physical Requirements

• The work environment is the typical office environment.
• The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours per day.
• The employee frequently is required to talk or hear.
• The employee will frequently use Dictaphone equipment with audio capability for up to 8 hours a day.
• The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 10 pounds and should do so in a sound and safe manner.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retail Savings and Profit Sharing Plan Participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual Merit Increases

Core Competencies

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Detail Oriented - Consistently checks and rechecks work product for accuracy; able to manage multiple tasks while accurately performing essential job functions; prepares accurate and thorough reports, emails, and data as required by the position.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Confidentiality - Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Adheres to HIPAA guidelines.

Physical Requirements

• The work environment is the typical office environment.
• The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours per day.
• The employee frequently is required to talk or hear.
• The employee will frequently use Dictaphone equipment with audio capability for up to 8 hours a day.
• The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 10 pounds and should do so in a sound and safe manner.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, Dental, & Vision coverage
• Life and AD&D Insurance
• Retail Savings and Profit Sharing Plan Participation
• Employee Assistance Program
• Paid Holidays & Paid Time Off
• Company-sponsored events
• Annual Merit Increases