Clinic Front Desk Receptionist

About Westminster

Westminster is a premier retirement community with dedicated and skilled staff, dynamic leadership, innovative services and first‑class facilities.

Westminster has been named a Top Workplace by the Austin American‑Statesman for twelve consecutive years (2014‑2025) and is an Equal Opportunity Employer that values diversity.

Role Overview

The Medical Front Desk Receptionist works the Front Desk in the Wellness Clinic, handling general reception and administrative duties, including greeting residents, associates, and guests, medical billing, and coordinating patient and physician schedules. The position maintains confidentiality of residents, medical records, and associate information at all times.

Responsibilities

• Answer phones and greet residents and associates.
• Schedule appointments for the Nurse Practitioners.
• Greet patients upon arrival, sign them in, and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of office policies and legally required documents.
• Assist with maintaining complete and accurate medical records.
• Assist with medical records requests from doctors’ offices and hospitals.
• Enter patient information into the clinic software program as applicable.
• Assist with medical billing.
• Assist the Nurse Practitioner and/or Medical Assistant with taking vital signs, weight, etc.
• Assist with verification of insurance for residents.
• Maintain confidentiality of medical information.

Qualifications

• Previous experience as a medical receptionist or in a similar role (preferred).
• Certification as a Certified Nurse Aide (CNA) (preferred).
• Proficient in using electronic medical record systems, such as Point Click Care (PCC) and Athena Health.
• Knowledge of medical terminology and procedures.
• Familiarity with phone systems and office equipment.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Ability to maintain patient confidentiality and handle sensitive information.

Schedule

Monday – Friday, 8:00 am – 5:00 pm.