Clinic Excellence Consultant - PA, OH, WV District

Duties & Responsibilities

• Clinic Account Management
• Implements and executes effective sales and services strategies to drive clinic loyalty, maximizing Boehringer's share of wallet.
• Proactively works with assigned district managers & sales representatives to develop clinic activation plans that will grow/defend Boehringer business.
• Develops an extensive knowledge base of all assigned clinics, including their clinic needs, key staff members, business processes, culture, technology footprint, compelling events, and political environment.
• Builds, and executes a clinic business plan identifying the best Boehringer supported tools to implement to drive clinic operational efficiency and loyalty to Boehringer.
• Keeps all business plans up to date on an ongoing basis, sharing its content with appropriate district managers and sales representatives.
• Provides training to clinic staff on how to maximize Boehringer supported tools to drive clinic operational efficiency.
• Maintains and analyzes performance of Boehringer supported tools to ensure successful implementation, improved clinic operations and enhanced loyalty to Boehringer.
• Identifies key clinic team members and builds relationships with the decision-makers and staff, understanding their goals, challenges and needs.
• Opportunity Management
• Analyzes all available data, including but not limited to sales, gross to net and market share data, to identify clinics of strategic importance to Boehringer.
• Works in collaboration with district managers & sales representatives to prioritize key clinics to pursue and close sales and loyalty opportunities through the successful execution of the clinic business plan.
• Grows loyalty and win new business within the prioritized clinics by developing, communicating, and driving effective strategies that are based on valid, customer-specific mutual value propositions.
• Maintains an accurate and documented pipeline of opportunities within the clinic business plan.
• Routinely discusses and communicates opportunity plan and strategy with appropriate district managers and sales representatives.
• Leverages and effectively communicates Boehringer's solutions (both products and tools) within the clinics to broaden Boehringer's presence and drive loyalty.
• Sales and Business Performance Management
• Maintains and utilizes Boehringer and competitive product and technical knowledge as well as expertise in Boehringer supported tools.
• Influences customers to support the use of Boehringer products and supported tools using highly effective selling and strategic account management skills.
• Analyzes customer information and monitors market conditions to optimize customer calls.
• Executes brand, portfolio and Boehringer supported tool strategies to ensure a consistent company sales and marketing message.
• Utilizes CRM tools to create pre-call plans and maintain clinic records concerning activities.
• Completes objectives including achieving sales plan while operating within specified expense budget.
• Leads team meetings and communicates regularly with district team members to ensure customer satisfaction.

Requirements

• BS/BA degree required.
• MBA, Veterinary, Animal Science or comparative degree preferred.
• Minimum of eight to ten (8-10) years of relevant sales/account management/business operations experience with a minimum of five (5) years in animal health or a related industry.
• Absolutely must possess strong leadership and coaching skills to maximize performance results.
• Must demonstrate an aptitude and desire to sell and gain market share.
• Knowledge of the Animal Health/Veterinary Clinic Industry economics and drivers preferred.
• Ability to work and thrive in a matrix team environment.
• Excellent communication, negotiation, and presentation skills (verbal and written).
• Excellent interpersonal and communication skills.
• Ability to lead without authority and inspire a team to follow.
• Strong learning agility.
• Demonstrated high level of business and financial acumen.
• Proficiency in various business software applications.
• Valid driver’s license and an acceptable driving record.
• Authorization and ability to drive a company leased vehicle or authorized rental car.

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

Desired Skills, Experience and Abilities

• Additional Duties & Responsibilities:
• Clinic Excellence Team Leadership:
• Buils and leads an effective clinic team for all assigned accounts.
• Leads and participates in internal CEC and district team meetings and communicates with CEC's and district team members to ensure successful execution of strategy.
• Provides periodic clinic business plan updates to team members.
• Proactively seeks to contribute to BIAH’s organizational growth objectives by providing mentoring and coaching new members of the accounts team, as well as new BIAH employees.
• Market and Industry Knowledge:
• Responsible for development of market, customer, and industry knowledge.
• Monitors market conditions for changes that impact the animal health business.
• Ensures effective utilization and management of internal and external resources.