Clinic Coordinator - Hybrid

About the role

The Clinic Coordinator plays a crucial role in supporting efficient and effective patient care. They provide support to designated regions, engage in activities to ensure patient information is available in the EMR, and collaborate with the multidisciplinary team to plan, coordinate, and schedule care.

Responsibilities

• Engage in activities to ensure all needed patient information is available in the EMR prior to the patient's visit.
• Complete chart review and necessary preparations of patient record for designated care team prior to visit.
• Review patient's chart for various items, including: Last visit note for additional needs or follow-ups, including consult and surgical notes, imaging, and lab results that are not documented.
• Open quality care gaps and HEDIS measures, recent hospital discharge, initiate and conduct calls to patients prior to appointment date to prepare patients for visit.
• Complete visit preparation activities ahead of patient visit, including: Reconcile data across operational systems and add supplemental data, Generate standing orders in EMR as applicable, Conduct follow up on referrals associated with open care gaps, hospital discharges or other open items ahead of the patient visit.
• Send tasks for completion to other departments, request medical records when needed from hospitals, ERs, UCs, labs and other health services providers.
• Document medication refill requests, if applicable, Document changes in EMR, Manage pursuit lists and conduct outreach to patients as needed.
• Participate in planning, coordinating, and scheduling care in conjunction with the multidisciplinary team in accordance with the Plan of Care.
• Facilitate and/or participate in care team meetings, Review status of appointment with Community Volunteer Coordinator and schedule appointments as needed.
• Perform other duties and assignments as required.

Requirements

• High School Diploma/GED
• 1+ years of health care or customer service work experience with solid communication skills
• Proven working knowledge of the healthcare industry, roles, and terminology
• Proven working knowledge of general office procedure
• Basic level proficiency in Microsoft Office
• Ability to travel to multiple work locations

Preferred Qualifications

• Medical Assisting Certification
• Experience with medical insurance
• Proven excellent verbal and written communication skills; ability to speak clearly and concisely, convey information in a manner that others can understand, as well as ability to understand and interpret information from others
• Ability to work in a fast-paced environment
• Ability to work collaboratively with various groups to achieve specific team goals
• Ability to work independently and as a team and maintain good judgment and accountability
• Proven solid organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Bilingual

Pay

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Schedule

If you are located in Cypress, CA, you will follow a hybrid schedule with three in-office days per week.