Clinic Coordinator- CV Surgery (Willowbrook)

About the Role

The Clinic Coordinator is a multifaceted clinic-based role that, in conjunction with management, organizes the daily activities of the clinic to ensure provider support, patient experience, and advanced and complex clinic/administrative tasks to support clinic flow. This position works to create the best possible working environment for patients, providers, staff, and management.

The incumbent may also perform scheduling activities (appointments, procedures, and/or surgeries), ensure medical necessity compliance, and verify eligibility for care. Additional duties include independently and expertly performing the responsibilities of preceptor and clinical resource to Medical Assistants, training and orienting others, and organizing and directing all aspects of daily clinic operations to support and maintain organizational and departmental policies and procedures.

The Clinic Coordinator will provide training and oversight in pursuit of unparalleled safety, quality, service, education, and innovation for our patients.

Responsibilities

People

• Coordinates patient flow, obtains patient demographics as needed, prepares patients for provider/mid-level visits, and provides backup to clinic staff.
• Organizes daily schedules and work activities; provides coverage to meet patient needs.
• Assists with triage, patient prescriptions, refills and referrals, and prescription education.
• Independently executes the duties and responsibilities of a preceptor, serves as a clinical resource in the department using advanced skills and competencies, and guides and mentors colleagues to provide optimal patient care.
• Provides structured feedback with examples.
• Works with clinical management to assess and determine process protocols for the clinic and conducts meetings with clinic staff and Practice Manager.

Service

• Demonstrates engagement in planning, organizing, and directing all aspects of clinic operations.
• Collaborates with leadership, other clinics, and Medical Assistants to develop new processes and/or procedures for continued patient care.
• Provides quality oversight for documentation of vital signs, chief complaint(s), performs medication review, and discusses/reviews medical and social history (as appropriate).
• Documents in the patient’s electronic medical record (EMR) care administered, all diagnostic measurements, treatments, and procedures in accordance with established policies.

Quality/Safety

• Interprets documents such as provider orders, safety rules, operating and maintenance instructions, and procedure manuals.
• Follows up with patients as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc.
• Ensures patient utilization and activation of MyChart.
• Provides initial investigation and information for internal and external complaints to management.
• Provides care coordination with hospitals, ED, consulting physicians, and/or community resources whenever appropriate, including handling patient inquiries.
• Role models behaviors and skills, through peer-to-peer accountability, to improve department scores for patient satisfaction.
• Leads efforts, in collaboration with clinic management, to ensure that Environment of Care rounds are performed monthly in the clinic setting.

Finance

• Provides oversight of clinic resources to align with clinic budgetary goals and objectives; assists in long-range planning of clinic needs.
• Arranges for pre-authorizations and pre-certifications of procedures as needed.

Growth/Innovation

• Participates in curriculum development for Graduate Medical Assistant staff.
• Provides development and guidance for new clinical employees.
• Collaborates with clinic management on process improvement.

Requirements

• High School diploma or equivalent education (e.g., GED, verification of homeschool equivalency, partial or full completion of post-secondary education).
• Five years as a Senior/Advanced Medical Assistant.
• Two years demonstrated leadership experience (e.g., mentor, quality control, or clinical process improvement), preferably in healthcare.
• One year of training experience preferred.

Qualifications

Licenses and Certifications

• Required: BLS - Basic Life Support or Instructor (AHA) - American Heart Association.
• Required: Medical Assistant Certification (CMA from NAHP, NCCT, NHA, AAMA, or RMA from AMT, or CCMA from NHA).
• Preferred: CPT – Certified Phlebotomy Technician (ACA).

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform essential job functions, especially activities impacting patient or employee safety or security.
• Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.
• Must be EPIC proficient.
• Knowledge of medical practice and care of patients, ability to assist with examinations, diagnostic and treatment procedures, and knowledge of medical equipment and instruments.
• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records.
• Demonstrates a learning attitude toward solving problems, using good reasoning and judgment.
• Provides safe patient-centered, compassionate, and competent care.
• Proficient in computer skills for documentation and work-related purposes.
• Completes required continuous training and education, including department-specific requirements.
• Maintains current certifications.
• Ability to establish and maintain effective working relationships with patients, medical staff, co-workers, and the public.
• Ability to work with peers in a team situation.
• Possesses an understanding of the patient population as it relates to the clinical disease process.
• Demonstrates advanced assessment competencies appropriate for the level of practice.

Supplemental Requirements

• Work Attire: Scrubs (Yes), Business professional (No).
• On-Call: May be required during emergencies (e.g., disaster, severe weather events).
• Travel: May require travel within the Houston Metropolitan area (Yes), outside Houston Metropolitan area (No).