Clinic Coordinator – Batesville Clinic (FT)

About the role

This position is responsible for scheduling, financially clearing, and pre-registering patients via telephone. The role serves as the main point of contact for physician referrals to the clinic and includes obtaining and entering demographic and insurance information. The employee will place daily calls to various insurance companies for authorization, notification, and benefits verification. Additional duties include point-of-service cash collection, close interaction with internal and external administrative liaisons, and other assigned tasks.

This position is designated as safety-sensitive due to the critical nature of the medical care involved. A lapse in attention to detail may pose a threat to health or safety, potentially resulting in injury, illness, or death. The role requires constant alertness to perform duties safely.

Responsibilities

• Schedules and pre-registers patients, including obtaining and entering demographic and insurance information.
• Financially clears patients by verifying insurance and benefit information per the patient’s insurance plan.
• Contacts various insurance companies daily for authorization, notification, and verification purposes.
• Calls patients to advise of any deductible or co-pay due at the time of appointment.
• Accesses and utilizes various online resources for benefits verification.
• Ensures all requested patients from a facility are pre-registered in a timely manner.
• Ensures all point-of-service (POS) cash is collected and posted according to department policy and procedure guidelines.
• Refers patients with financial issues who are unable to make appropriate payment arrangements to the facility financial counselor.
• Interacts with various internal and external administrative liaisons.
• Coordinates with Patient Support Specialists and other clinic departments to manage patient care.
• Performs all other duties as directed to support efficient service delivery for the hospital and department.

Requirements

• High School diploma or GED required.
• Minimum of three years’ experience in a related field (e.g., patient admissions, registration, insurance verification). Previous healthcare experience preferred.
• Knowledgeable of Managed Care, Medicare, Medicaid, and other third-party payers.

Schedule

Varied shifts, Monday through Friday. May include some weekends dependent on business need.