Clinic Clerk-Non Union Highlands

Responsibilities

• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures, such as, preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• Makes arrangements for patients who need to pay balances beyond initial deposits or third-party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received.
• Posts charges daily to proper patient accounts.
• Posts payments to accounts daily.
• Bills patients routinely within established policies and procedures.
• Determines billing methods for third-party payors.
• Maintains required registers for Medicare, Medicaid and others as required.
• Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• May transport patients in wheelchairs.
• Operates various office equipment to include copiers, fax machines and other equipment as assigned.
• Maintains income register and report of adjustments to accounts receivable.
• Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• Keeps a record of all incoming toll-charge calls.
• Serves as general receptionist for clinic, supplying nontechnical information regarding the clinic or refers questions to proper person.
• Provides general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel.
• Serves as a point of contact for patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Maintains log of patient charts issued and missing charts.
• Maintains work area in a clean and safe manner.
• Performs other related duties as assigned.

Qualifications

• High School Diploma or GED equivalent (preferably with commercial courses, e.g., filing, office methods, business english).
• Must possess basic computer skills in Word and Excel.
• Knowledgeable of medical terminology, CPT coding and ICD9 coding.
• Must type 60 words per minute accurately, operate various office machines, and possess general knowledge of clerical and business procedures.
• Must be well organized and function well under stressful conditions.
• Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.