Clinic Assistant - Internal Medicine (Part-time)

Vancouver Clinic is seeking a part-time Clinic Assistant to join our Internal Medicine department. This is a non-clinical position focused on clerical tasks.

About the role

In this role, you will support the clinical team by performing administrative tasks critical to providing excellent patient care. The Clinic Assistant assists with incoming calls, patient records and paperwork, supplies, referrals, and authorizations.

Responsibilities

• Supports team by scheduling appointments from phone calls and during checkouts and recalls.
• Assists in providing information for appealed insurance claims.
• Responsible for processing urgent referrals.
• Offers administrative support for prior authorizations related to prescriptions.
• Responds to requests from 3rd parties for further information, documentation, or clarification (attorneys, claims managers, etc.).
• Processes paperwork for FMLA, ADA, and Workers Compensation for patients.
• Answers incoming calls and is the primary contact to answer questions from the Patient Service Center.
• Receives incoming faxes for the team and distributes to assigned clinical staff.
• Follows patient referrals.
• Gathers and locates patient records.
• Processes and addresses non-clinical errors within EPIC.
• Manages out-of-office basket assignments, APC Schedule holds, and DoD assignments.
• Maintains non-pharmaceutical supplies in rooms, orders these supplies as needed, and monitors non-pharmaceutical supply expiration dates.
• Performs other administrative duties as required by the department (must be clerical in nature, not clinical).

Requirements

• High school diploma or equivalent required.
• At least one year of work experience in a healthcare environment (two years preferred).
• Epic EHR experience preferred.
• Ability to work with a diverse population of patients and colleagues, including those seeking or considering care in areas such as vaccinations, reproductive health, end-of-life decision-making, and gender-affirming treatment.

Schedule

Monday - Friday, 12:30pm to 4:30pm

Pay

Hiring range starts at $19.07/hour. Full pay range is $18.70 - $26.17/hour, with placement dependent on applicable professional experience.

Benefits

Eligibility for benefits begins on the first of the month following one month of employment. Benefits include:

• Medical, dental, and vision insurance.
• Life insurance and AD&D.
• Long-term disability.
• Health savings account and flexible spending account.
• Employee assistance program.
• Multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• 401k retirement plan with employer matching contribution up to 4%.

Compensation packages and time-off programs vary based on factors such as department, position type, primary work state, and FTE.

Location

Battle Ground