Clin Svc Representative I

Classification Minimum Requirements: High school diploma or equivalent.

About the Role

This position involves patient communication and administrative support, clinical and laboratory assistance, and other duties as assigned within a dental clinic setting.

Responsibilities

• Greet patients, answer telephones, triage patient needs, process referrals, and schedule appointments.
• Conduct appointment follow-up using the HouseCalls system.
• Maintain accurate and timely written and verbal communication, including contact notes and attachments in the patient record.
• Communicate on non-patient related matters as needed.
• Advise patients on clinic policies and procedures.
• Serve as liaison—either in person or by phone—between patients and residents regarding account questions, treatment progress, and health updates when residents are unavailable.
• Notify the program director, attending faculty, and/or treating resident of any patient dental problems, concerns, or complaints.
• Coordinate with other departments on multi-disciplinary cases and resolve issues related to electronic dental records, including duplicate, damaged, or incorrectly uploaded charts.
• Assist faculty and residents in the delivery of patient care at chairside (e.g., four-handed dentistry, mixing materials, and patient communication) and in the laboratory (e.g., fabricating casts and prostheses).
• Set up and break down dental operatories for patient appointments.
• Maintain dental instruments, equipment, and operatories in a clean and functional condition.
• Assist patients—including those with disabilities—in safely entering and exiting dental operatories and treatment chairs.
• Assist with or perform emergency procedures such as closed chest compressions, mouth-to-mouth resuscitation, and oxygen administration.
• Clean, package, and sterilize dental instruments.
• Organize and maintain inventory of dental supplies; place orders as needed.
• Stay current with new equipment, materials, and techniques through in-service training and continuing education.
• Perform other duties as assigned by the supervisor and/or program director.

Requirements

• High school diploma or equivalent.

Preferred Qualifications

Education & Training

• Dental assisting certification
• Cardiopulmonary resuscitation (CPR) certification
• Radiology certificate

Experience

• Working in a dental or medical office
• Microsoft Office
• Dental assisting

Knowledge

• Knowledge of dental terminology

Skills

• Computer skills
• Customer service skills
• Dental assisting skills
• Social skills; work well with a variety of administrative staff members, faculty members, dental students, and patients
• Organizational skills

Abilities

• Ability to follow written and verbal instructions
• Ability to carry out duties with minimal instruction
• Ability to instruct patients in dental techniques
• Ability to work under pressure
• Ability to pay close attention to detail
• Ability to establish and maintain effective working relationships with others
• Ability to communicate effectively verbally with individuals of varied educational, social, and economic backgrounds
• Ability to maintain confidentiality

Physical Qualifications

• Good visual acuity to manipulate dental materials safely

Other Qualifications

• Self-motivation

Pay

$16.00–$18.00/hr, commensurate with education and experience.

Benefits

• Low-cost State Health plans
• Dental plans for you and your family’s needs
• Vision coverage
• Domestic partner coverage through GatorCare
• Optional plans such as life, disability, legal, and accident insurance
• Competitive pension plans, investment accounts, and voluntary add-ons (e.g., 457 deferred compensation and 403(b) plans)
• Vacation, sick leave, 11 paid holidays, and personal leave days (TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days)
• Paid family leave: eight full weeks of leave over a 24-month period
• GatorPerks discount program offering savings at various businesses and retailers