Climbing Gym Manager

Job Summary

We are seeking an experienced and passionate Climbing Gym Manager to lead daily facility operations, foster a welcoming community, and drive operational growth. The Gravity Vault Princeton opened in December 2024, and has an active and engaged climbing community.

Key Responsibilities

• Manage day-to-day facility operations, including inventory and point-of-sale (POS) operations using Approach software.
• Team Leadership: Recruit, train, and mentor staff supervisors, instructors, and coaches while scheduling staff to ensure an inclusive environment, shift coverage, and high customer service standards.
• Setting Oversight: Collaborate with the Head Routesetter to align setting schedules, wall turnover timelines, budget needs, and workplace safety protocols.
• Youth & Community Programming: Direct and grow youth and adult climbing initiatives, including introductory classes, youth climbing teams, summer camps, and birthday parties.
• Safety & Compliance: Enforce industry safety protocols, equipment inspections, risk management policies, and staff certifications.
• Communication: Serve as one of 2 primary operational contacts for members, staff, and vendors, maintaining clear verbal and written communication across all channels.

Qualifications & Requirements

• Experience: Previous supervisory or management experience within a commercial climbing gym setting.
• Communication: Excellent written and verbal communication skills across member-facing and administrative interactions.
• Leadership: Demonstrated leadership and staff management capabilities with a proven track record of team building.
• Organization: Strong organizational and multi-tasking skills with sharp attention to detail.
• Youth Program Track Record: Demonstrated experience successfully leading, expanding, or managing youth climbing programs (classes, teams, camps, parties).
• Technical Skills: Proficiency with Approach point-of-sale and gym management software (or equivalent climbing gym management platforms).
• Setting Management (desired): Experience managing or overseeing a route setting team and setting department operations.