Shift Manager

About the role

Managers lead shifts every week, ensuring customers receive a fast, accurate, and friendly experience. They provide leadership to crew and other managers during a shift to maintain high standards of quality, service, and cleanliness. Shift Managers handle various tasks such as shift planning, performance monitoring, safety and security oversight, and communication with the next Shift Manager.

Responsibilities

• Plan and monitor shifts to ensure customer satisfaction.
• Ensure compliance with McDonald’s standards for quality, service, and cleanliness.
• Oversee safety and security measures.
• Communicate effectively with the next Shift Manager to prepare them for their shift.
• Meet and exceed targets set for their shift.
• Support and guide the team to achieve departmental goals.
• Manage inventory, daily maintenance, and cleanliness.
• Ensure exceptional customer service.
• Manage crew and delegate tasks as needed.
• Train new employees and enhance existing skills.

Requirements

• Previous leadership experience, preferably in a restaurant, retail, or hospitality setting.
• A positive attitude and a willingness to work in a fast-paced environment.
• Ability to communicate effectively and manage a team.
• Flexible schedule to accommodate the demands of the job.
• Must be 18 years or older to qualify for the position.