Shift Manager

About the role

This role is vital to the operations within the restaurant because you'll lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.

Responsibilities

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald's standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results oriented: Drive and expect a high level of performance from the team

Requirements

• Passion for helping and serving others (customers and fellow team members)
• Strong customer service and support focus
• The ability to communicate effectively and anticipate customer needs
• Provide solutions and make decisions in a fast-paced environment
• Must be 18 years or older to be a manager in our organization

Qualifications

• Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment
• Positive team players with a flexible schedule who like to have fun, with the passion to work the famously fast paced McDonald's environment

Skills

• Food Safety
• Internal Communication
• Inventory Management
• Daily Maintenance and Cleanliness
• Managing Crew
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling
• Training

Benefits

• Starting up to $16.00
• Bonus and incentive programs
• Earn a $100 gift card for referring friends and family
• Free meal each day you work
• Meal discounts when not working
• Free uniforms
• Vacation eligibility (full-time)
• 401K eligibility (full-time)
• Cost-Deferred insurance program (full-time)
• Bi-Annual performance reviews and raises