Client Trainer (Implementation) (Bilingual – English / French Canadian)

Job Summary

Your facilitation allows clinicians and/or financial professionals to successfully utilize our fully-integrated, interoperable Enterprise Health Record (EHR).

Responsibilities

• Project management of clinical or financial software implementation to ensure effective LIVE
• Leading the training and installation of our EHR
• Acting as the primary contact for clients throughout the implementation process
• Multitasking and communicating with staff members across multiple MEDITECH applications
• Providing customer service and troubleshooting application software issues
• Working on a team with programmer analysts to resolve any technical issues
• Working on group projects, interacting with development staff, and mentoring co-workers
• Processing requests for system enhancements or modifications to our evolving software
• Designing and maintaining application documentation
• Updating and maintaining an online project tracking system
• Traveling 50-75% of the time, anywhere within the United States and Canada to conduct new customer training.

Requirements

• Bachelor's or associate degree preferred and/or 2-3 years applicable work or military experience
• Fluency in both English and French Canadian (written and verbal)
• No specific experience is necessary, we will train you
• Preferred experience in any of the following areas will be given high consideration: Clinical: Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory, Social Work or Behavioral Health
• Financial: Accounts Payable, Billing/Accounts Receivable, Claims, General Ledger, Human Resources/Payroll, Materials Management, Fixed Assets or Physician Billing

Qualifications

• Strong interpersonal and presentation skills
• Exceptional written and verbal communication skills
• Project management skills

Benefits

• Competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k)
• Tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays

Pay

Hiring salary range: $54,000- $66,000 per year.

Schedule

This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.

Equal Opportunity Employer

MEDITECH is an equal opportunity employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.