Customer Implementation Trainer (Bilingual)

About the role

We're looking for a Customer Implementation Trainer to join our Customer Implementation team. Reporting to the Team Lead, Implementation Training, you'll be the subject matter expert on MealSuite's software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service. Please note that this is a bilingual role and working professional knowledge of French is required.

What You'll Do

• Be the training & configuration expert - create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.
• Collaborate cross-functionally - work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.
• Communicate with stakeholders - clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.
• Aid with troubleshooting - work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
• Champion our product - educate customers on MealSuite's toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

What You Bring

• In-depth knowledge of MealSuite products
• Experience delivering training, ideally with a highly complex product or subject matter
• 1+ years of hands-on experience in customer implementations and training within a SaaS environment
• Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication
• A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner
• The ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Compensation

$64,400-$77,300 CAD per year / $62,800-$75,300 USD per year

This role requires

This role requires working onsite in our Cambridge OR Dallas office two days per week. If you're more than an hour away, apply anyway we're open to discussing options.

Why You'll Love Working Here

• Unlimited paid time off
• Roth/401(k) matching at 100% up to 3%
• Health benefits
• Hybrid flexibility
• Work-life balance
• Participation in our equity program
• Opportunities for career development and advancement
• Purposeful work with a positive community impact

Benefits

• Retirement savings support
• Day one medical, dental, and vision options
• Life & disability insurance
• Paid maternity and parental leave