Bilingual Customer Engagement Specialist

About the role

This job posting is part of our ongoing hiring for Customer Service Representatives in our 100% remote Member Engagement Call Center. Because we frequently recruit for this role, this posting remains open year-round to build a strong pipeline of qualified candidates. If your experience aligns, we'll reach out as positions become available.

Responsibilities

• Answer 40-60 inbound calls per week, responding to inquiries ranging from routine to moderate complexity.
• Capture member information accurately and update systems with complete and concise data.
• Ensure flexibility, stay organized, and comply with constantly changing programs and business rules.
• Investigate issues that cannot be resolved at the time of initial call.
• Collaborate with internal teams to research and follow up with the Member until a resolution occurs.

Requirements

• High School Diploma or equivalent required.
• 2+ years of experience in a healthcare customer service role.
• 1+ year of experience in a high-volume call center.
• Fluency in Spanish required.
• Ability to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time.

Skills

• At Avēsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
• We offer a competitive compensation package, including excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• We also offer life and disability insurance, a great 401(k) with company match, tuition assistance, paid parental leave and backup family care, dynamic, modern work environments that promote collaboration and creativity to develop and empower talent, flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• We also offer Employee Resource Groups that advocate for inclusion and diversity in all that we do, and social responsibility in all aspects of our work.

Benefits

• We offer meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• We provide a dynamic, modern work environment that promotes collaboration and creativity to develop and empower talent.
• We offer flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• We offer Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• We offer social responsibility in all aspects of our work, including volunteering within our local communities, creating educational alliances with colleges, and driving a variety of initiatives in sustainability.

Pay and Schedule

• Our current pay ranges for new hires in each zone are:
  • Zone A: $16.68-$27.81
  • Zone B: $18.14-$30.24
  • Zone C: $19.55-$32.59
• FLSA Status: Hourly/Non-Exempt

Qualifications

• Comfortable working in the healthcare field, with an acute awareness for privacy, confidentiality and professionalism.
• Able to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member.

Company Information

• We are committed to equal employment opportunity and are building a culture of inclusivity and diversity.
• We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic.
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