Bilingual Customer Engagement Specialist
Georgia Pacific · Green Bay, WI · 3 mo ago
Full-time
Responsibilities
- Deliver a positive customer experience at every touchpoint
- Understand and resolve customer needs
- Manage a large volume of inbound interactions
- Troubleshoot and represent GP PRO product portfolio
- Actively listen to customer concerns
- Provide accurate information about products, services, policies, and procedures
- Process orders, complaints, returns, and other transactions as required
- Upsell or cross-sell products and services when appropriate
- Provide assistance to customers regarding product usage or troubleshooting
- Maintain detailed customer records within the salesforce CRM system
- Adhere to established department guidelines and quality standards
Requirements
- High school diploma or higher
- 3 or more years of customer service experience
- Experience working with Microsoft Office products
- Data entry experience
- Bilingual in English and Spanish
Qualifications
- Experience with Salesforce® or other CRM tools
- Lead generation experience
- Inside sales experience
Benefits
- Medical
- Dental
- Vision
- Flexible Spending and Health Savings Accounts
- Life Insurance
- Disability
- Retail
- Education Assistance
- May also include infertility assistance, paid parental leave and adoption assistance