Client Technology Consultant, AV IT I.

Hanover, NH • Onsite only • Regular Full Time

About the role

The Client Technology Consultant, AV IT I supports and enhances the academic and administrative environment at Dartmouth by providing operational support and consulting for AV, IT, and related client technologies. This role ensures reliable technology experiences for students, faculty, and staff, facilitating effective learning, teaching, and operational activities through technology integration.

Responsibilities

• Provides technology support and break-fix for AV systems, computers, devices, and software.
• Delivers outstanding client service through support interactions.
• Uses endpoint management tools to support client computers and devices.
• Creates and maintains documentation for technical issues and knowledge.
• Sets up and supports AV and IT equipment for events.
• Trains and consults clients on the use of IT and AV technology (75% of time).
• Identifies areas for improvement in Client Technology Consulting processes and participates in process improvement initiatives.
• Participates in testing, development, communication, and implementation of projects.
• Collaborates with colleagues to share information, build relationships, and accomplish shared goals (10% of time).
• Collaborates with colleagues to identify and pursue training opportunities aimed at developing expertise in both existing and emerging technologies.
• Actively engages in independent and institutional learning initiatives to acquire and enhance subject matter expertise (10% of time).
• Performs other duties as required (5% of time).
• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Requirements

• Associate’s degree plus 1-2 years of experience or equivalent combination of education and experience.
• 1 year of relevant work experience or the equivalent combination of education and experience.
• Demonstrated ability to understand client perspective and deliver client-focused service.
• Demonstrated ability in supporting AV systems, desktop and mobile operating systems, applications, and peripherals.
• Demonstrated effective verbal and written communication and documentation skills.
• Demonstrated ability to work in a fast-paced, client-service-oriented environment managing multiple tasks and priorities.
• Demonstrated ability to collaborate and work effectively on teams.
• Self-motivated and able to work with limited supervision.
• Provides outstanding client service through support interactions with clients.

Preferred Qualifications

• Experience working in an academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

Pay

$25.00 – $30.00 per hour

Schedule

• Regularly scheduled Monday through Friday, 7 AM to 4 PM.
• Participates in a rotational on-call schedule that includes weekend coverage as assigned.
• 40 hours per week, 12 months per year.