AV Consultant

Key Responsibilities

• Provide comprehensive audiovisual and video conferencing support for high-profile internal and external events.
• Execute equipment setup in conference rooms with thorough quality assurance testing.
• Deliver real-time technical assistance to clients during video conferences, resolving both software and hardware challenges.
• Perform installation, maintenance, troubleshooting, and repair of audiovisual equipment.
• Apply expertise in audio and video conferencing wiring, connectivity protocols, and system integration.
• Diagnose and resolve microphone issues, audio feedback problems, and related technical concerns.
• Support multiple conferencing platforms including Zoom, WebEx, Microsoft Teams, Skype for Business, and GoToMeeting.
• Manage Zoom Rooms, room appliances, and LifeSize video conferencing equipment.
• Maintain proficiency with current and emerging videoconferencing technologies.

Required Qualifications

• Advanced troubleshooting capabilities in Windows environments, specifically Windows 10.
• Comprehensive AV troubleshooting capabilities, video switching, control systems and DSP.
• Proficiency with wireless networking systems and protocols.
• Specialized knowledge of Zoom Rooms and associated hardware appliances.
• Exceptional customer service skills with rapid response capabilities.
• Superior analytical and problem-solving abilities with meticulous attention to detail.
• Outstanding organizational skills and ability to manage multiple priorities.
• Effective interpersonal communication skills for diverse stakeholder interactions.
• Ability to translate complex technical concepts into accessible language for non-technical users.
• Proven capacity to work both independently and as an integral team member.
• Strong commitment to customer satisfaction while adhering to established policies and procedures.
• Capability to perform effectively under pressure and meet strict deadlines.