Client Technologies Technician I

About the Role

The Client Technologies Technician I will be responsible for supporting services including audio/video, mobile technologies, and printers. Will consult with customers (staff, faculty, students, and campus visitors) regarding repairs, troubleshooting, and upgrades. This position is a member of a 24/7/365 global department.

Responsibilities

• Provide desktop and AV support to all faculty, staff, and students
• Assist with the planning, setup, and monitoring of campus/AV events, including calendar and AV appointments
• Support and maintain PCs, peripherals, audio/video equipment, mobile technologies, and printing technologies
• Diagnose, resolve, report, and track PC and/or AV hardware and software problems
• Troubleshoot technical issues and perform diagnostic analyses to determine problem root cause
• Provide customer support through on-site diagnosis, group training, software or hardware problem resolution, and analysis of existing documentation
• Monitor TekManager to ensure all projectors and AV podiums/carts are working properly
• Monitor the ticket queue to ensure service level agreements are met and customers are taken care of in a timely manner
• Maintain maintenance schedule to perform semester room checks
• Work with OTS team members to improve user experience
• Deploy lab environment computers and maintain software development and hardware changes to fit class needs
• Perform other reasonable, related duties as assigned

Qualifications

• High school diploma or GED and at least 1 year of prior experience

Preferred Qualifications

• Associate degree
• 2 years of related work experience
• Experience working with clients, including effective communication skills
• Practical experience and specialized training; college degree, technical credentials or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.)
• Demonstrated experience in hardware troubleshooting and repair
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Professional (MCP)
• ITIL Foundations or industry-recognized equivalent
• CompTIA A+ Certification or industry-recognized equivalent
• LSC LeapAV Certification

Skills

• Understanding of Windows and Mac operating systems
• Strong customer service orientation
• Ability to explain technical subjects to non-technical and technical customers
• Ability to lift up to 50 pounds without assistance
• Ability to troubleshoot problem components and prioritize them
• Demonstrated ability to suggest ways to improve team's work methods and procedures
• Ability to seek input from others and actively invite review of work or ideas at the draft stage
• Ability to share relevant information with team members and/or customers
• Demonstrated decision-making guided by general instructions and practices requiring interpretation
• Ability to meet established deadlines and work standards
• Ability to guide others in carrying out routine tasks and help team members and/or customers think through alternatives and choices

Physical Abilities

The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above-average agility and dexterity.

Work Schedule and Conditions

• Equipment used includes a PC workstation running on a LAN in a Microsoft Windows or Mac environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed both indoors in a climate-controlled office environment and outside in non-climate-controlled areas
• May regularly travel to different LSC locations
• May be fully reassigned to other LSC locations if necessary
• May need to work weekends and outside of core business hours if necessary

Salary

Hiring salary range is: $37,088 - $42,651

Benefits

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities, and more.

All applicants must reside in Texas.