Client Systems Technician

About the role

Overview MicroTech is seeking a Client Systems Technician in support of the Combined Air Operations Center (CAOC) at Shaw AFB. The CAOC team provides operations and maintenance support to the infrastructure, operations center, and enterprise. Support spans the IT spectrum from end-to-end desktop solutions to the backend core services infrastructure to presentation, application, network, server, hardware, and storage virtualization technologies. The CAOC uses a complex assortment of systems with a mix of unique hardware and software applications and configurations. MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using repeatedly proven ISO 9001 Quality Management System, ISO 20000 IT service management, ISO 27001 Information Security Management System, and ITIL® management qualified business processes.

Responsibilities

• Install equipment, connect peripherals
• Install, configure or delete client level software, modify software configuration, and perform basic configuration management functions
• Provide software application assistance for commonly used office automation applications purchased from standard Air Force support contracts.
• Support standard wireless office automation devices
• Perform initial client workstation diagnostics and troubleshooting of client workstations assigned to them
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions and implement client workstation software patches, security fixes, and service releases according to local instructions

Qualifications

• Associates degree in Computer Science or related field; or 2+ years' of experience in Computer/IT hardware support
• DoD 8140 DCWF 451, Intermediate Level
• Must have an active Secret clearance or above

Benefits

• Insurance (medical, dental vision)
• Paid Time Off (PTO): 15 days during the first year; 20 days annually after one year of service
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts