Client Systems Support Specialist

About the role

Join a team that helps customers stay connected and productive by providing technical support for software, hardware, and connectivity solutions. This is a great opportunity for experienced help desk professionals or entry-level candidates with a technical degree or certification looking to grow their IT support career.

Responsibilities

• Provide technical support to customers and internal teams for software applications and related products
• Troubleshoot software, hardware, Bluetooth connectivity, and mobile device issues
• Assist customers with connectivity products and third-party device compatibility
• Research and test third-party devices for product compatibility
• Respond to customer inquiries via phone and email
• Document, track, and resolve issues using a ticketing system
• Escalate complex technical issues as needed
• Communicate outages, technical issues, and recommended solutions to customers
• Gather customer feedback and identify opportunities for continuous improvement

Qualifications

Required:

• Strong customer service and communication skills
• 3+ years of help desk, technical support, or technical customer service experience
• Experience troubleshooting software and hardware issues
• Proficiency with Microsoft Office applications

Preferred:

• Experience supporting Bluetooth devices, mobile devices, or connectivity products
• Familiarity with ticketing systems and incident management processes

Entry-Level Candidates Welcome: Candidates with a technical degree, IT certification, or related training are encouraged to apply.

Skills

• Strong troubleshooting and problem-solving skills
• Comfortable working in a fast-paced support environment
• Able to manage multiple priorities while delivering excellent customer service
• Passionate about technology and helping users resolve technical issues
• Able to work independently while collaborating effectively in a hybrid team environment

Schedule

Hybrid – Somerset, NJ: Monday, Wednesday, Friday remote; Tuesday, Thursday onsite in Somerset, NJ. Regular shift Monday‑Friday 11:30 AM – 8:00 PM EST. Training schedule 9:00 AM – 6:00 PM EST for the first 3‑6 weeks. Contract length: 3‑month contract with potential for extension.

Pay

The pay range for this position is $20.00 – $20.00 per hour.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)