Client SVCS Specialist

About Our Client

This organization operates within the testing, inspection, and certification industry, providing third-party accredited audits for a variety of national and international standards. It addresses challenges in safety, security, and sustainability by delivering professional services such as vehicle inspection, industrial product testing, management system certifications, and expert appraisals. With a history spanning over 100 years and presence in more than 50 countries, the organization focuses on making environments safer on roads, workplaces, and homes.

About the Opportunity

The Client Services Specialist role is designed to support client management and certification processes by handling client correspondence, scheduling, and billing activities. The position ensures efficient communication and coordination between clients, auditors, and internal teams, contributing to the smooth delivery of accredited audit services.

Responsibilities

• Prepare and send certificates of registration and associated seals to clients
• Maintain records of report distribution and certification issuance
• File auditing documentation in client files and databases
• Enter billing information and process invoices
• Manage scheduling for audit activities
• Respond to client and auditor inquiries
• Prepare client quotes and negotiate contract fees with auditors
• Analyze daily reports on client activities for management
• Perform additional tasks as assigned by management

Requirements

• Bachelor's degree with 2-3 years of office administrative experience or equivalent
• Proficiency in MS Outlook, Word, Excel, and Access
• Effective communication skills with internal and external contacts
• Ability to apply regulatory requirements across diverse clients
• Strong organizational skills and reliability
• Experience in preparing quotations and negotiating contract fees
• Ability to work in an office environment with extended computer use
• Willingness to work flexible and long hours as needed

Pay

• Base pay ranges from $20.00 to $27.00 per hour, depending on factors such as location and experience
• Eligibility for a Management by Objectives (MBO) bonus up to 5% of annual salary based on performance

Benefits

• Medical, dental, and vision insurance including coverage for domestic partners
• Critical illness and hospital indemnity supplemental insurance
• Company Health Savings Account contributions
• Flexible Spending Accounts for healthcare and dependent care
• Paid time off including vacation, sick leave, and floating holidays
• Employee Assistance Program for mental and emotional support
• Wellness program with participation rewards
• Paid parental leave
• Travel assistance
• 401(k) plan with employer match
• Company-paid short- and long-term disability insurance
• Group term life insurance with optional buy-ups
• Education assistance and student loan repayment programs
• Internal training, leadership development, and annual career performance reviews