Client Support Specialist

Full-time, 100% remote position open to candidates throughout the United States.

About the role

Toolad has an opening for a Client Support Specialist supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting. The person in this role will coordinate client or account support, follow-up, and service delivery.

Responsibilities

• Respond to customer or client questions related to advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting through approved phone, email, chat, or ticketing channels.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across creative advertising and campaign work.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement.

Requirements

• Strong customer communication, organization, documentation, and follow-up skills.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Pay

$58,000 - $66,500 per year