Client Support Specialist

About the role

We are a technology‑driven company built on empowering people and improving organizations one payment at a time. Our mission is to give companies the tools they need to change the future of their business. In this role you will provide exceptional technical support and customer service to our partners and merchant clients, serving as a key point of contact for troubleshooting, issue resolution, and clear, professional communication throughout each interaction.

Responsibilities

• Independently assist merchants and partners with payment‑related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email, and chat interactions.
• Collaborate with internal teams to investigate, escalate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem‑solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Skills

• Extremely detail oriented
• Ability to multi‑task
• Good interpersonal skills
• Strong communication skills
• Strong relationship‑building skills
• Influencing skills
• Solution‑oriented problem solving

Qualifications

• 6+ months of relevant experience
• Spanish speaking preferred
• Proficient in Microsoft Word and Excel
• High School Degree (required)
• College degree preferred