Client Support Specialist

Responsibilities

• Fields troubleshooting emails and calls from the client and responds to issues
• Ensures first-order health for new clients
• Pulls key reports, metrics, and data and analyzes to promote program
• Acts as a product expert and serves as an advocate for the client
• Works with Client Support Managers to prepare for Business Reviews and client
• Demonstrates client knowledge to advise quarterly client budgeting exercises and reviews numbers monthly for variances to actual analysis.
• Collaborates on the integration of new programs for new and existing
• Works on internal development projects as assigned and proactively created from their own identified business needs.

Qualifications

• Bachelor's degree
• 1-3 years of experience working in a client support and/or operations role with direct client
• Proficiency with Microsoft Excel, Word, PowerPoint, JIRA, Asana and Dynamics CRM preferred.
• Ability to travel for company and client-related

Benefits

The base salary range for this position is budgeted for $56,250 to $68,250 with eligibility for an annual bonus and overtime. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more!