Client Support Specialist

Position Summary

EBI Consulting is seeking a full-time Client Support Specialist to support our Sales team. The successful candidate will be someone who is eager to learn while developing customer service and project management skills. The role includes responsibility for administrative duties required for the successful launch of EBI’s environmental and engineering services. This is a great opportunity for someone who enjoys being a part of a team and working in a fast-paced environment.

Essential Duties And Responsibilities

• Log and track new sales opportunities for assigned Account Executive(s), as well as update and maintain accurate records, within EBI’s Customer Relationship Management (CRM) tool/database
• Ensure client satisfaction via accurate project bookings
• Liaise between clients and internal EBI staff to track receipt of any files necessary to complete our tasks, ensure all questions are answered, and promptly address any issues that would impact project delivery timelines
• Absorb any missing information or documents they need, including links to their reports, invoices, project data, contract documents, etc.
• Conduct initial subject property research using online tools and resources
• Ordering and tracking project support files through designated vendor relationships
• Absorb administrative support responsibilities for the Portfolio Manager

Qualifications And Capabilities

• Bachelor’s Degree from accredited college or university
• Experience with Microsoft Word, Excel, Outlook, and Databases is required; NetSuite experience is a plus
• 0-2+ years of administrative/office experience

Pay

The reasonable estimate of the salary range for this position is $50,000 - $55,000. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position may also be eligible for a bonus whereby total compensation may exceed base salary depending on individual performance.