Client Support Specialist

About the role

Employees at Damar aren’t just part of a workforce — they’re part of a mission-driven team making a real difference in people’s lives. Since 1967, Damar has been recognized across Indiana as one of the largest not-for-profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services. We serve more than 1,500 individuals each day through a broad range of programs, including Applied Behavior Analysis (ABA) clinics, residential and group home services for children and adults, intensive behavioral interventions and diagnostic services, community-based support for child welfare and juvenile justice-involved families, and primary and outpatient behavioral healthcare.

Driven by our belief that quality care should be accessible to all, Damar launched Damar Health Services to bring innovative, effective healthcare to underserved communities. We foster a united, purpose-driven culture where employees feel valued, supported, and motivated to give their best. It’s no surprise Damar has been named a Top Workplace for several years!

Our Resource Specialist position is one of Damar's most unique positions, striving to keep the environment safe for our clients and provide support for our other direct care staff. It is a great role that builds leadership skills while still making a difference in our clients' lives.

Pay

Starting pay: $17.00 an hour.

Schedule

• 1st shift (6:00 am – 2:00 pm)
• 1st shift (10:00 am – 6:00 pm)
• 2nd shift (2:00 pm – 10:00 pm)

Preferred shift may not be available at time of application.

Responsibilities

• Effectively responds to and manages crisis situations for all Damar programs — taking the leadership role in de-escalation and/or intervention when needed.
• Initiates special precautions for clients that exhibit and meet high risk behavior criteria.
• Takes appropriate action regarding any events that affect the mental and physical well-being of the residents, including but not limited to providing client and staff support, informal training, and crisis management.
• Understands behavior support plans for high acuity clients.

Qualifications

• Be at least 21 to work in our Children's Residential program (Direct Support Professional roles are available for those between 18–21).
• Provide formal proof of a high school diploma or GED.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving).
• Clear of any felony convictions, substantiated charges of neglect, or other disqualifying criminal convictions.
• Successfully complete a pre-employment drug screen and physical.
• Favorably meet and maintain Damar’s background screening.

Benefits

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy.
• Comprehensive training in verbal intervention and physical management techniques.
• Medical, Dental, and Vision Insurance options.
• Up to $5,000 per year in Tuition Assistance.
• 401(k) Plan participation.
• Damar provided Life Insurance and additional voluntary options.
• Short-Term and Long-Term Disability Insurance options.
• Paid Holidays.
• Paid Time Off (PTO).

Essential Job Functions

The essential functions of this position require the physical ability and mobility needed to perform the job. This includes the ability to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull up to 50 lbs.; operate office equipment, including a computer keyboard; travel to other locations using private or commercial transportation; and communicate effectively to exchange information.

The position also requires the ability to recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self-injurious, sexually maladaptive, elopement, or other unpredictable behaviors. Regular and acceptable attendance, excluding approved absences and periods of leave, is also an essential function of the position. Each essential function must be performed satisfactorily, with or without reasonable accommodation.