Client support specialist

Responsibilities

• Respond to customer queries, complaints, and requests via phone, email, or chat.
• Assist customers with product setup and resolve any technical issues they experience.
• Inform customers about specialized product functionalities and features.
• Follow up with customers to ensure reported technical difficulties have been resolved.
• Troubleshoot, analyze, and report product errors, failures, or malfunctions to management.
• Maintain a detailed record of client data, including comments and feedback.
• Analyze customer feedback and advise management on areas of improvement.
• Maintain client accounts and update billing information as needed.