Client Support Specialist

About the role

Buckland is a customer-focused company that combines trusted technologies with talented people to provide global trade services including Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services. We strive to offer customized services in a memorable way.

Responsibilities

• Serve as a primary point of contact for client inquiries, ensuring timely and professional responses.
• Respond and resolve general and complex issues and ensure they are resolved at root cause.
• Maintain and monitor the relationship with our clients, continuously assessing strengths and potential weak points.
• Ensure clients are completely satisfied with the response and resolution to their inquiries or complaints.
• Cook up and support the delivery of services to clients, ensuring alignment with expectations and timelines.
• Maintain accurate client records and update CRM systems regularly.
• Collaborate with internal teams to resolve client issues and ensure satisfaction.
• Prepare reports, presentations, and documentation for client meetings.
• Monitor client feedback and identify opportunities for service improvement.
• Support with other administrative and operational tasks as assigned.

Requirements

• Bachelor's Degree or diploma in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation.
• 2-4 years of experience in the Custom Brokerage industry.
• MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Strong communication and interpersonal skills.
• High level of organization, time management and attention to detail.
• Ability to manage multiple priorities and work independently.
• Strong verbal and written communication skills.

Qualifications

• Must be legally eligible to work for the Company at all times.
• Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.