Client Support Specialist

Duties and Responsibilities

• Provide direct contact with Assurant’s customers, high-profile client representatives, and service partners to reduce and resolve delays in service.
• Build positive relationships with customers, service partners, and internal departments while providing paths to an efficient resolution.
• Log and track issues in multiple tracking systems for the purpose of generating reports and employee accountability.
• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution.
• Draft written correspondence to customers and service providers or in response to customer questions or escalations.
• Identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective.

Requirements

• 3 + years in Direct Customer Service to include escalation experience and/or Business to Business or Vendor Customer Service.
• 2 + years in experience in composing responses to external contacts.

Desired Skills/Experience

• Associate degree in Business or equivalent.
• 3+ years’ experience in Vendor Management.
• 3+ years’ experience within Connected Living.
• A strong understanding of client contracts, operations, company products & services.