Client Support Representative (Tu - Sa, 10:30a-7pm) Eurofins Reservoirs Built Environment Testing, Arvada, CO

About the role

Eurofins Built Environment Testing is seeking a Client Support Representative to oversee all samples that come into the laboratory and facilitate day-to-day communication between clients and the laboratory. The role involves following sample receiving procedures, client interactions via phone, email, and in-person, and other administrative duties. Personnel must be outgoing, friendly, and capable of multitasking in a fast-paced environment.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission and provide information on services and project preparation.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stock front office supplies and snacks for clients and staff.
• Assist with administrative and laboratory tasks as necessary.

Qualifications

• High School Diploma
• Customer Service experience; 2+ years preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English, including the ability to read, write, and speak in English

Skills and Abilities

• Excellent written and verbal communication skills
• Active listening
• Client-focus
• Computer literate (Office suite, Adobe PDF, CRM)
• Prioritization and on-time execution of tasks
• Process improvement
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Proactivity
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-paced environment
• Growth mindset

The compensation range for this position is $20.00 – $22.00 per hour depending on level of experience. Position is full-time and candidates must be able to work Tuesday – Saturday, 10:30 am – 7:00 pm with possible overtime and weekends as needed.