Client Support Representative South Burlington, Vermont

About the role

The Client Support Representative serves as the first point of contact for clients, delivering responsive, high-quality support across service, supplies, and sales inquiries. This role is responsible for accurately processing requests, coordinating with internal teams, and ensuring a seamless client experience. Success in this role requires strong customer focus, attention to detail, and the ability to effectively prioritize and manage high-volume interactions while maintaining professionalism and composure.

Responsibilities

• Manage incoming client requests via phone and email, including service, supply orders, and networking support
• Accurately process service repair requests for equipment and network-related issues
• Dispatch service requests to field technicians based on geography and equipment population
• Provide shipment tracking, order updates, and resolution of client inquiries
• Routinely route inquiries to appropriate internal teams to ensure timely resolution
• Process and route incoming sales leads for products and services
• Maintain client records including addresses, account details, and service preferences
• Afford accurate billing operations through efficient processing of invoices, credits, and adjustments related to service and toner requests
• Assist with automated supply programs and remote monitoring accounts

Qualifications

• A high school diploma or GED
• 1–3 months of related experience or equivalent combination of education/training
• Strong customer service and interpersonal skills
• Effective verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)

About Us

This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.