Client Support Program Administrator

Position: Client Support Program Administrator Comparable DFPS Position: Service Program Administrator Classification: Full-time, Exempt Reports to: Director, Permanency Company: Texans Together Location: Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized) Position Description: The Client Support Program Administrator provides strategic leadership, operational oversight, and administrative direction for Texans Togethers Client Support Division. Through a hope-centered and strengths-based leadership approach, this position is responsible for ensuring children, youth, young adults, caregivers, and families receive coordinated services that promote safety, well-being, permanency, lifelong connections, and successful transitions to adulthood. The Client Support Program Administrator oversees multiple family-centered and youth-focused service programs, including Family Group Decision Making (FGDM), Kinship Services, Local Permanency Services (LPS), Transportation Services, and Preparation for Adult Living (PAL). The position ensures programs are delivered effectively, meet contractual and regulatory requirements, achieve performance outcomes, and align with Texans Together's mission and Community-Based Care model. This position serves as a key member of the leadership team and collaborates with DFPS, courts, providers, caregivers, youth, community partners, and internal stakeholders to strengthen service delivery systems and improve outcomes for children and families Primary Responsibilities: Provide executive leadership and operational oversight for Client Support programs, including Family Group Decision Making, Kinship Services, Transportation Services, Preparation for Adult Living, and Local Permanency ServicesDevelop and implement strategic plans, policies, and operational initiatives aligned with organizational goals, contractual requirements, and best practicesOversee program performance and service delivery to strengthen family engagement, caregiver support, placement stability, lifelong connections, and permanency outcomesSupervise, coach, and develop senior managers and program leaders, promoting accountability, professional growth, and workforce effectivenessDirect quality assurance and continuous improvement efforts, using performance data, audits, and stakeholder feedback to identify trends and improve service outcomesEnsure compliance with applicable federal and state regulations, contractual obligations, accreditation standards, and organizational policiesBuild and maintain collaborative partnerships with DFPS, courts, service providers, community organizations, and other stakeholders to strengthen resources and services for children and familiesOversee budget planning, resource allocation, staffing, and program capacity to support efficient and sustainable operationsProvide executive consultation and leadership during complex cases, critical incidents, placement crises, and emergency situations Required Qualifications: Bachelor’s degree required. Relevant experience considered in lieu of education requirementMinimum seven (7) years ‘progressively responsible experience in child welfare, family support services, youth services, permanency, foster care, Community-Based Care, or related human services programMinimum five (5) years’ supervisory or management experience overseeing multiple programs, supervisors, or organizational unitsDemonstrated experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives Preferred Qualifications: Experience working within Texas Community-Based Care, DFPS, child welfare, foster care, kinship, permanency, or youth transition services Knowledge, Skills, and Abilities: Knowledge of PAL, Local Permanency Services, foster care, and child welfare practiceKnowledge of organizational leadership, strategic planning, and change managementKnowledge of quality assurance, performance management, and continuous improvement processesKnowledge of trauma-informed, strengths-based, and hope-centered practicesKnowledge of budget development, resource management, and program administrationSkill in executive leadership and organizational managementSkill in strategic planning and implementationSkill in coaching, mentoring, and developing leadersAbility to establish a clear vision and inspire others toward shared goalsAbility to evaluate organizational performance and implement improvement strategiesAbility to make sound decisions in complex and high-pressure situationsAbility to build collaborative relationships across systems and agenciesAbility to manage competing priorities while maintaining focus on outcomesAbility to represent the organization Work Conditions: Environment: Office-basedConditions: Frequent interaction with children, families, stakeholders, providers, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situationsWork Schedule: Mon – Fri During standard business hoursTravel: Frequent - Regular travel across Harris County and the 12- county service region. Reliable transportation required DePelchin is Proud to be an Equal Opportunity Workplace. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation. Powered by JazzHR 4jck5XgbTp