Client Support Administrator

ESSENTIAL DUTIES & RESPONSIBILITIES

• Aid the Domain Strategist team with order fulfillment and account clean-up.
• Support the Registry Relations and Renewal teams as needed.
• Ensure clear communication with internal stakeholders.
• Maintain high-quality client service.
• Generate and escalate risk and incident reports to Team Leaders and Domain Services Director.
• Meet all deadlines, both internal and client-set.
• Contribute to improving Com Laude's performance through skills and insights.

POSITION REQUIREMENTS

• Self-motivated with an inquisitive nature.
• Organized with strong prioritization skills.
• Analytical with a detail-oriented mindset.
• Able to solve problems effectively.
• Excellent communicator with strong interpersonal skills.
• Good at multitasking.
• Strong Microsoft Office experience, particularly MS Word and MS Excel.
• Strong attention to detail.
• Desirable: Additional languages (Spanish, Italian, or French), analytical and strategic thinking, previous customer service experience, experience with large data sets, and experience with globally distributed teams.

BENEFITS

• 401k plan with discretionary matching.
• Medical, vision, and dental insurance.
• Flexible Spending and Health Spending Accounts.
• LTD, STD, and life insurance.
• AD&D and critical illness coverage.
• Employee Assistance Program.
• Paid time off including 8 public holidays and paid sick leave (subject to company policy).
• Hybrid working model.