Client Support Administrator

Description of Responsibilities

• Provide desktop support services and respond to and resolve service requests.
• The ability to enter tasks into a ticketing management system to create a ticket that describes the work to be performed.
• Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
• Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system, and coordinate as necessary with the customer to resolve the requested work.
• Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
• Provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
• Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.

Requirements

• One of the following Certifications: CND, GFACT, GSEC, or Security
• Bachelor’s degree in computer science or IT related field strongly preferred

Qualifications

• Must be a U.S. Citizen
• Must possess an active DoD Secret clearance

Benefits

• Competitive salaries
• 401K plan with company match
• Medical, dental, disability, and life insurance coverage
• Tuition reimbursement
• Paid time off
• 11 paid holidays

Schedule

• Not specified

Pay

• Not specified

Skills

• Not specified

Company Information

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees.

For additional information, please visit www.beringalakaina.com.

#ClearanceJobs