Client Support - Mortgage Servicing System

About the role

FICS is seeking a Mortgage Loan Servicing System Support professional to provide unparalleled support for our mortgage loan servicing software. The role involves troubleshooting issues, answering client inquiries, delivering training, and contributing to software testing to enhance client productivity and operational efficiency.

Responsibilities

• Serve as the primary point of contact for clients using the mortgage loan servicing system.
• Troubleshoot and resolve technical and functional issues.
• Answer client inquiries promptly and accurately.
• Deliver hands‑on training sessions and webinars on software functionality.
• Participate in software testing to ensure product performance.
• Travel within the U.S. as necessary to support client sites.

Requirements

• 3–5 years of experience in residential mortgage loan servicing.
• Experience with investor reporting for Fannie Mae, Freddie Mac, and/or Ginnie Mae (highly preferred).
• Strong knowledge of escrow administration, ARM analysis, payment processing, and IRS reporting.
• Excellent written and verbal communication skills.
• Proficient interpersonal and presentation abilities.
• Proficiency with Microsoft Word, Excel, PowerPoint, and standard business software in a Windows environment.
• Quick ability to learn additional software used by FICS.
• Genuine eagerness to learn and adapt.
• Willingness to travel within the United States as needed.

Benefits

FICS has built a reputation over 40 years for delivering competitive advantages to its nationwide clientele. Learn more about the FICS community and the benefits and perks offered at Life at FICS and Employment Benefits.