Client Services Support - Commercial Mortgage Software
About the role
FICS is seeking an enthusiastic team member to join our Commercial Servicer System Support crew. In this role, you will be the first line of support for customers navigating the servicing side of commercial mortgages. You will provide high-quality software system support and consulting to help streamline the commercial mortgage process for our clients, directly impacting their operational efficiency and success.
System Support team members communicate with customers via phone and email in a fast-paced environment, train customers on FICS software, conduct product webinars, and collaborate in testing FICS software for quality assurance.
Requirements
- 1-2 years of experience in the commercial mortgage loan servicing industry
- A solid understanding of commercial mortgage loan servicing
- Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus
- Exceptional verbal and written communication skills
- Excellent interpersonal and presentation skills, with an eagerness to learn
- Ability to convey patience and understanding to customers in person, over the phone, and via email
- Technical proficiency in learning robust software systems
- Natural problem-solving skills
- Ability to travel across the U.S. when needed
Benefits
FICS prioritizes its Family of Customers and has provided competitive advantages to its nationwide customer base for over 40 years. Explore what it’s like to be part of the FICS team and view highlighted benefits and perks at www.FICS.com/about-us/life-at-fics and www.FICS.com/about-us-employment.