Client Support Coordinator
About the role
Cincy Connect Services is adding a Client Support Coordinator whose work will make customer resolution easier to trust across customer-support outsourcing for phone, email, chat, social channels, help desk, technical support, quality, and service operations. This role focuses on client support coordination within customer support outsourcing, ensuring owners, evidence, and next actions are visible.
Quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed. For Cincy Connect Services, this result is measured through client support coordination within customer support outsourcing.
Working Strengths
- Use Complaint Handling and Customer Support Outsourcing confidently when carrying out client support coordination.
- Apply Case Documentation without losing track of exceptions, owners, or deadlines tied to client support coordination.
- Document Ticket Management decisions clearly enough that another teammate can follow the reasoning behind client support coordination.
- Use sound judgment around Service Standards, especially when client support coordination requires escalation instead of assumption.
Responsibilities
- Review the Client Support Coordinator workflow by helping the team handle assigned customer or client requests.
- Maintain the Client Support Coordinator workflow by helping the team review available case history before responding.
- Track the Client Support Coordinator workflow by helping the team resolve routine issues within approved authority.
- Own the Client Support Coordinator workflow by helping the team document commitments and next actions.
- Coordinate the Client Support Coordinator workflow by helping the team escalate complex cases with enough context for the next owner.
Remote execution is complete only when client support coordination leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.
Pay
Base salary: $40,000–$60,000 per year.
Schedule
Full-time, 100% remote within the United States. Associate level.