Client Support Coordinator

About the role

Biz Voice Boost Inc. is looking for a Client Support Coordinator who can bring disciplined follow-through to customer resolution across customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The operating lens is client support coordination within contact center service support, ensuring incomplete information is surfaced before it becomes downstream rework.

Quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed. For Biz Voice Boost Inc., this result is measured through client support coordination within contact center service support.

What helps you succeed

• Use Customer Communication and Follow-Up confidently when carrying out client support coordination within contact center service support.
• Apply Queue Management without losing track of exceptions, owners, or deadlines tied to client support coordination within contact center service support.
• Document Contact Center Service Support decisions clearly enough that another teammate can follow the reasoning behind client support coordination within contact center service support.
• Use sound judgment around CRM, especially when client support coordination within contact center service support requires escalation instead of assumption.

Responsibilities

• Track the Client Support Coordinator workflow by helping the team review available case history before responding.
• Own the Client Support Coordinator workflow by helping the team resolve routine issues within approved authority.
• Coordinate the Client Support Coordinator workflow by helping the team document commitments and next actions.
• Review the Client Support Coordinator workflow by helping the team escalate complex cases with enough context for the next owner.
• Maintain the Client Support Coordinator workflow by helping the team handle assigned customer or client requests.
• Ensure remote execution leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $44,000–$66,000 per year.