Client Support Center (CSC) Administrator Technician (Remote)

Primary Role

• Perform Remote System Inspections of our customers’ security systems in accordance with their Service Level Agreement Contract and security protocols.
  • Windows updates, BIOS updates, Network Card Updates, iDrac Updates (if applicable), Raid/Perc Card Updates (if applicable).
  • Firmware updates and credential management for Cameras, switches, UPSs, routers, access nodes.
  • Software Updates, Software Upgrades, System Database backups, running camera retention reports.
• Communicate any downtime during this process with customers prior to work performed.
• Communicating with the Client Support Center (CSC) any issues discovered during the inspection that may require additional troubleshooting.
• Cordination with the local onsite service department if a technician will be needed prior to, during, or post inspection.
• Filling out an Inspection Report to be sent to the customer.

Secondary Role

• Responding to client and internal service requests requiring advanced technical skills via email, telephone, or system-generated alerts.
• Troubleshooting servers, workstations, networks, and databases related to systems supported by our security solutions, including intrusion, access control, video, intercom, fire, and integration.
• Communicating with customers, vendors, subcontractors, and internal operations teams.
• Maintaining appropriate documentation and information on company systems to allow other personnel to find and retrieve information easily.
• Providing technical support to field personnel during installation or service activities, as requested.
• Assisting with the development of and enhancement of support capabilities.
• Maintaining strict confidentiality of sensitive, confidential, or protected client and company information.
• Attending meetings with clients and the department.

Qualifications

• 2+ years of related technical experience in similar roles or a commensurate combination of education and experience.
• Ability to pass mandatory drug tests.
• Ability to obtain a private security license.

Benefits

• Medical
• Dental
• Vision
• 401K
• Paid Time Off (PTO)
• Holiday Pay
• Education and Certification Incentives

Pay & Schedule

• Competitive compensation
• Flexible schedule