Client Support Assistant

About the role

Responsible for accurately entering and managing data in computer systems, maintaining both digital and paper files, and ensuring data integrity. Provides courteous and efficient customer service via phone, email, and online platforms, including processing reservations, adjustments, and inquiries. Supports scholarship administration by coordinating with sponsors, monitoring required forms for individual campers, and ensuring timely completion and submission to Camp Operations.

Responsibilities

• Data Entry: Enter data from various sources (paper documents, online forms or messages) into computer systems and databases. Scan, enter, update, convert and manage information into a database. Ensure accuracy of entered data by cross-checking information and resolving discrepancies. Organize and maintain both digital and paper files.
• Client Support: Ensure that all reservations received by email or online as well as all adjustment forms for cancellations, refunds, transfers, add-ons, decamped bookings for individual trainees, etc., are processed in an expedient manner. Promote courteous customer service. Respond to, and whenever possible, resolve customer questions and complaints promptly and in a timely, courteous, and efficient manner.
• Scholarship Administration: Work with Scholarship Coordinators and sponsors on updates, registration, forms, and payments of their groups. Monitor and proactively monitor individual camper’s missing health forms, scuba forms, and transportation forms. Ensure that missing forms are completed and entered into the computer and forwarded to Camp Operations in timely manner that meets deadlines.

Qualifications

• Education: Minimum high school diploma or equivalent (GED).
• Experience: Minimum of 2 years of administrative assistant or customer service experience. Computer experience is required. Proficiency in Microsoft Office Suite is required. Must have an above average skill level with Microsoft Excel. Experience with making travel arrangements is beneficial.
• Other Requirements: High typing speed and accuracy are essential for the position. A keen eye for detail is crucial to ensure accuracy of data entry. Must be able to organize and manage data efficiently. Good communication skills are necessary to collaborate with team members and to clarify data requirements. Must be able to adapt to and handle a high stress environment with a consistently pleasant attitude. Must be able to handle sensitive information with integrity. Meet or exceed the expectations of the Chief of Staff/Executive Director for the timely and accurate completion of related tasks and assignments. Experience with Circuitree is highly desirable.

Physical Requirements

• Walking and climbing (stairs) to access other departments and buildings.
• Sitting for long periods of time (4-6 hours) while performing data input duties and corresponding with team members.
• Carrying and lifting supplies and equipment up to 30lbs waist high.
• Bending, kneeling, and reaching to experience all areas of the USSRC.
• Sight, reading, wrist movement, and feeling to operate computer terminal, handle documents, and interact with others.

Schedule

Daily, Monday-Friday 8 a.m.-5 p.m. Hours may vary based on organizational need.

Pay

$20.00 an hour.

Benefits

• Blue Cross and Blue Shield of Alabama medical, prescription, dental and vision insurance.
• Vacation and holidays.
• 401k retirement.