Client Support Assistant

Job Overview

Responsibilities

• Act as the first point of contact for clients, professionally handling enquiries via telephone, email, and other communication channels.
• Cookordinate and manage client schedules, including booking appointments, making reservations, and organising travel arrangements.
• Provide comprehensive personal assistance, such as managing personal shopping requests, event planning, and household task coordination.
• Deliver reliable business support to entrepreneurs and corporate clients, including research, data entry, and other administrative duties.
• Liaise effectively with third-party vendors and service providers to ensure client requests, such as property maintenance, are completed to a high standard.
• Uphold strict client confidentiality at all times, handling sensitive information with the utmost discretion and integrity.
• Proactively anticipate client needs to deliver a seamless and personalised service experience.

Qualifications

• Proven experience in a client-facing role, such as a personal assistant, administrator, or customer service representative.
• Exceptional organisational, time-management, and multitasking abilities with a keen eye for detail.
• Excellent verbal and written communication skills, with a professional and courteous telephone manner.
• A high degree of professionalism, reliability, and discretion.
• Strong problem-solving skills and a resourceful, can-do attitude.
• Proficiency in standard office software (e.g., Microsoft Office Suite) and the ability to learn new systems quickly.
• Experience in the hospitality, concierge, or luxury service industry is advantageous but not essential.

Benefits

• A competitive hourly wage.
• A flexible part-time schedule.
• The opportunity to be part of a supportive and dynamic team.
• Varying and engaging work that makes a real difference in our clients' lives.