Client Success Specialist

Location: Los Angeles or New York, USA

About the Role

This role sits within the Media Solutions team, WildBrain's Global Ad Sales business, reporting to the Director, Client Success. It is a hybrid position spanning client success and ad sales support: you will be a central coordination point for our Sales Directors while ensuring a seamless, professional experience for clients, agencies and brands. Working across both pre- and post-sale efforts, you will partner closely with all areas of the business — Sales, Sales Development, Research, YouTube— to prepare compelling materials, coordinate campaign delivery, and help secure new commitments. This is an exciting opportunity to build on the success of our business, working as part of a global Media Solutions team in one of the largest independent kids and family media businesses in the world.

The role covers three key areas:

• Client Support & Relationship Management
• Sales Support & Business Development
• Campaign & Project Coordination

Responsibilities

Client Support & Relationship Management

• Serve as a day-to-day point of contact for client, agency and brand queries — building strong relationships through timely, professional responses and escalating issues where needed.
• Grow assigned developmental accounts and act as the day-to-day contact for agencies and brands to drive new business.
• Collaborate cross-functionally to ensure a seamless client experience and consistent delivery of business results, identifying gaps or opportunities to improve processes and efficiency along the way.

Sales Support & Business Development

• Work closely with Sales Directors to prepare client-specific sales decks, 1-sheets and other collateral for both individual meetings and broader category outreach.
• Serve as the central coordination point across two Sales Directors' workloads — triaging incoming requests, sequencing priorities, and balancing competing deadlines to ensure consistent, timely turnaround for all sellers.
• Use HubSpot, Winmo and all available tools to prospect, identify and pursue new leads, driving new business and building the CRM database.
• Work with Sales Development to prepare proposals and respond to RFPs with specific ad product recommendations, ensuring deadlines and deliverables are met.
• Provide industry and competitive updates by staying active and well-read on the trades, regularly sharing relevant articles and topics with the team.

Campaign & Project Coordination

• Oversee and assist in the coordination of campaign delivery, including timelines, asset collection, and internal communication.
• Work with Media Ops and Sales Dev to inform and prepare post-campaign reports/decks and present to clients.

Requirements

• Previous experience in ad sales support or within a media agency
• Experience supporting the prospecting, selling (including planning or buying) of advertising solutions in the digital media landscape; experience selling YouTube and video a plus.
• Comfortable working cross-functionally across multiple stakeholders with differing priorities, timelines, and levels of urgency.
• Excellent attention to detail with strong organizational and prioritization skills, and a demonstrated ability to manage multiple competing deadlines and stakeholder requests across a team simultaneously.
• Strong verbal and written communication and interpersonal skills to build strong client relationships and communicate across teams.
• A self-starter and team player with a solution-driven, can-do attitude and the ability to learn and resolve queries quickly.
• A positive attitude with a keen interest in the kids and family media landscape.
• Proficient in Microsoft Word, Excel and PowerPoint.

Benefits

• Private medical insurance
• Income protection
• Gym subsidy
• Bonus time off
• Reduced summer hours
• Flexible & hybrid working

About WildBrain

At WildBrain, we build and grow beloved family brands through exceptional entertainment experiences. Home to franchises such as Strawberry Shortcake, Teletubbies, Yo Gabba Gabba!, Inspector Gadget and Degrassi, we are a global leader in franchise management—bringing stories to life through content production, audience reach and consumer products. Our award-winning studio has partnered with top global platforms such as Apple TV, Netflix and the BBC, producing acclaimed series such as The Snoopy Show, Strawberry Shortcake: Berry in the Big City, Teletubbies (2015), Yo Gabba GabbaLand! and Finding Her Edge. The WildBrain Network, offering more than 1,000 channels across YouTube, FAST and AVOD, delivers premium-quality content to today’s kids and families wherever they’re watching—connecting advertisers to audiences at scale through brand-safe media solutions. WildBrain CPLG, our global licensing and consumer products arm, represents our own and partner brands across major territories worldwide.