Client Success Specialist

Core Job Responsibilities

• Build and maintain strong relationships with assigned Client Success Program members via email, phone, virtual meetings, and occasional in-person visits
• Deliver concierge-level service by understanding each client's business goals and recommending solutions that help them succeed
• Serve as the primary point of contact for assigned accounts, responding promptly and professionally to questions, opportunities, and challenges — building trust through proactive communication, not just reacting to requests
• Maintain tracking and reporting on CSP data and metrics, delivering insights and recommendations to retain and grow the membership
• Own tracking and reporting on CSP data and metrics, delivering insights and recommendations to retain and grow the membership
• Partner with Marketing, Product, Customer Service, Manufacturing, and Engineering to advocate for client needs and coordinate solutions for complex requests and escalations
• Aid in planning and hosting webinars, educational content, client meetings, and special events; support WHCC's presence at industry conferences, trade shows, and community events
• Manage event sponsorship requests and maintain accurate client records and documentation

Desired Skills/Experience/Competencies

• 2–5+ years of experience in Customer Success, Account Management, Customer Service, Marketing, or a related client-facing role
• A friendly, approachable, and team-focused personality with excellent relationship-building and problem-solving abilities
• Exceptional written and verbal communication skills
• Proven ability to lead multiple account projects at one time while maintaining sharp attention to detail and meeting deadlines
• Ability to work collaboratively across departments and on-site at our Eagan facility
• Willingness to travel a few times per year (2–3 trade shows/industry events) plus occasional local events, and availability to occasionally entertain clients outside standard business hours (e.g., client dinners approximately once a month)
• Comfortable using, or genuinely curious about, AI tools as a productivity asset
• Experience in the photography or creative services industry preferred
• Knowledge of WHCC / ProDPI product lines preferred
• CRM or account management software experience a plus
• Basic knowledge of email marketing platforms and basic Photoshop/design ability a plus
• Experience in or enthusiasm for sales — comfortable identifying growth opportunities and having revenue-oriented conversations with clients — a plus

Compensation

Annual salary range: $58,000 – $80,000, depending on qualifications and experience

Benefits

• Paid time off
• Health, Vision and Dental Insurance (available to full-time employees)
• Life and AD&D Insurance
• Company Paid
• Voluntary Life and AD&D
• Long-term Disability
• Company Paid
• 401k Matching
• Health Spending Account
• Employee Assistance Plan

Equal Opportunity Employer

Veterans are encouraged to apply!