Client Success Specialist

Responsibilities

• Learn and understand the Infusion Center healthcare model
• Onboard new clients onto and support existing clients on our healthcare SaaS application
• Troubleshoot and document software operational and technical issues
• Respond to client support issues, report bugs/issues and feature requests
• Provide excellent client service with friendly, professional responses
• Create client training materials, draft release notes, and help prioritize development of new features
• Go beyond your comfort zone when needed
• Be an awesome addition to our growing team

Qualifications

• Bachelor's degree, required
• 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required
• Proven track record of achieving and exceeding measurable goals
• Must be detail-oriented, able to multi-task and be extremely organized and efficient
• Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
• Ability to say: “I don’t know, but I can get that answer for you” and then find the answer for the client
• Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications
• Experience in information technology and technical support a plus, but not required
• Able to work independently (but understand we won’t leave you on an island)
• Some travel required (10%)

About

WeInfuse is an established healthcare SaaS company with offices in Dallas and Austin. Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry’s leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.