Client Success Specialist

About the role

The Client Success Specialist is the connective tissue between our clients, designers, and developers. This role owns the successful delivery and growth of multiple client engagements at the same time which requires balancing relationships, budgets, timelines, and people.

Responsibilities

• Serve as the primary point of contact for assigned clients
• Run client calls, planning sessions, and product update demos
• Build trust through clarity, follow-through, and thoughtful guidance
• Communicate with Clients through email, virtual meetings, and in person (if required)
• Identify opportunities to add value, expand scope, or shape future phases of work
• Coordinate work across design, development, and strategy teams
• Manage timelines, budgets, and priorities across multiple active projects
• Remove blockers by asking the right questions and bringing in the right people at the right time
• Ensure work stays aligned with client goals, not just task completion
• Use your working background in design and software development to translate client needs into clear, actionable direction for designers and developers
• Provide high-level guidance on design and technology decisions (without needing to be hands-on)
• Ensure solutions remain practical, scalable, and aligned with project constraints
• Motivate and support developers to hit deadlines and maintain quality
• Mentor team members on client communication and relationship awareness
• Help teams understand the why behind the work, not just the tasks

Requirements

• 3–5 years of project management, agency, and/or relevant experience
• Experience managing software development projects and coordinating work across designers, developers, and stakeholders
• Excellent written and verbal communication
• Strong ability to track, document, and report on project status
• Certain ability to run meetings, leading discussions, and demoing progress
• Confident managing multiple workstreams simultaneously
• Organized, proactive, and calm under pressure
• Strong judgment around resourcing, knowing when to shift people and when stability matters more
• Natural relationship-builder who enjoys helping clients succeed
• Ability to motivate without micromanaging
• Empathy for both clients and technical teams
• Ability to operate in ambiguity and help others find clarity
• Working knowledge of the Software Development Lifecycle (SDLC)
• Experience gathering, documenting, and managing project requirements
• Experience using project and delivery management tools such as Jira, Azure DevOps, Asana, Monday.com, ClickUp, Wrike, Microsoft Planner, Smartsheet, or similar platforms

Qualifications

• Experience managing software development projects with a strong systems integration focus
• Familiarity with APIs, middleware, and system-to-system integrations
• Experience creating or working from Technical Requirements Documents (TRDs), Functional Requirements Documents (FRDs), and similar technical documentation
• Daily use of Jira, Azure DevOps, or comparable SDLC management tools
• PMP certification
• Background working with custom software development teams, digital agencies, or technology consulting firms
• Technical or design background that enables effective collaboration with developers and designers

Skills

This role is ideal for someone who:

• Enjoys being at the center of complex work
• Thinks in outcomes, not just tasks
• Works closely with designers and developers
• Takes pride in making clients feel supported and teams feel empowered
• Has some technical and/or design skills / background

Benefits

We believe in building inspired professionals, thriving businesses, and healthy communities. We offer technology services that empower people and organizations to do their best work and make an impact that matters. If you like to develop software that helps people, we want to talk to you. We’re not just looking for developers, we are looking for people who want to become great!

Pay

This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines.

Schedule

Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds.

Who You Are

If you need accommodation during the application or interview process—or on the job—please contact Human Resources. Applicants must be authorized to work in the U.S. without company sponsorship.

About ATG Data Solutions

We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable laws. We’re committed to an inclusive workplace where all backgrounds and perspectives are valued, and we strive to build a team that reflects the diverse world we serve.